Municipal Support Services 

Security Management

Security Management Services

Our unique approach to security management is designed by law enforcement professionals using the principles of community policing.

Policing and the criminal justice system across the nation have changed drastically over the last 10 years and will continue to change. One of the most impactful changes has been the decrease in the prosecution of retail theft and other property crimes. This issue has been compounded by the challenges that local government has experienced in recruiting and retaining law enforcement officers. Police Departments around the country are struggling to meet minimum staffing levels. These issues have forced the local police departments to change operating standards, often affecting the level of service being provided to commercial centers and the victims of property crimes.

Socially conscious retailers have also changed policies pertaining to retail theft and policies for interactions with law enforcement. Retailers are concerned with the safety of their employees, the liability of stopping shoplifters, and the social repercussions if the detainment of a shoplifter goes wrong.

The combination of these factors has created an atmosphere where commercial centers have become attractive locations for individuals or organized criminal groups to commit property crimes. Under the current policies, these activities are lucrative and carry less risk than other criminal activities. 


Commercial Property Security Evaluations

As a first step, our staff evaluates the current conditions of the property and drafts a comprehensive report on current operation and enhancement recommendations based on the five (5) key components.

Security Infrastructure

Our staff evaluates the security infrastructure, security cameras, security systems, lighting, and landscaping of the property with an on-site assessment. An evaluation report is completed on the current conditions of these areas and provides enhancement recommendations.

Use of Crime Data 

When available, our staff reviews crime and police activity data for the property. This is a good resource when combined with the information obtained from employees, contractors, and tenants since not all crimes are reported to the police. As part of the evaluation report, our staff will provide a summary of the criminal and police activity.

Employee and Tenant Engagement 

Commercial property employees, contractors, and tenants are the eyes and ears of the property. They hold a wealth of information about what is occurring on the property, which sometimes is not reported to law enforcement. As part of the evaluation report, our staff will engage with employees, contractors, and tenants of the property to obtain feedback on the security of the property for our evaluation report.  

Security Officer Operations

Our staff evaluates the current security operations, which entails security officer coverage, scheduling, reporting systems, customer security officer activity auditing tools, the scope of services, and security standard operating procedures for the property. An evaluation report is completed on the current operations with enhancement recommendations.

Local Police Collaboration 

Just as important as the employees, contractors, and tenants, the local police department, especially those who are assigned to the area of the property, have a wealth of information pertaining to the criminal activity on the property and surrounding areas. They also can assist by sharing their insight on determining security encasements specific to the needs of the property, as well as providing reports of additional negative patterns that may be occurring in and around the site.


Local Government Relations - Crisis Planning & Management Integration

Local government relations are a key component in emergency response preparation and crisis management planning. Having an established relationship with the local agencies and direct contacts for key public safety officials and communications centers is vital for a commercial property to ensure proper handling of a situation and rapid restoration of normal operations.

A primary component of planning for an emergency is coordinated support from the local government to the commercial property. To effectuate this response, we strive to create a mutual relationship with the local agencies by providing support in the form of staging areas or operations and command centers to the local government agencies during larger emergencies or events affecting the neighborhood or region.

We recognize the importance of the essential services local government provides the public. We believe commercial properties also provide essential services such as food and health resources to the community they serve and have the potential to be a center of operations for relief efforts during large-scale regional disasters. Urgency should be placed both on the property owners and local governments to restore the operations of the commercial properties as quickly as possible to fulfill the important role the commercial centers have in providing services to the community.  



Security Management - Crisis Planning & Management Integration 

in our unique approach to security management, crisis planning and management are key components in our client’s security operations. A security-related incident can rapidly become an emergency/crisis situation.

Integration between security operations and a crisis management plan is vital in today’s standards of commercial property management. All security operations should incorporate the transition process from a security-related incident to the client’s crisis management process. Our security management services incorporate this integration.




Municipal Support Services

1 (312) 436-0044
1 E Erie St Suite 525-2370
Chicago, IL 60611